GENERAL CONDITIONS OF SALE
It is previously specified that the present conditions govern the sales by Editons C. Grange of magazines, books, DVD videos, CD-ROMs and downloadable digital products accessible on the Internet via www.editionscgrange.com. These conditions apply to the exclusion of all other general or particular conditions.
Article 1 - Prices 1.1 - The prices of the products are indicated in euros, all taxes included, except for shipping costs. In addition, the distance selling of books is now governed by the law 2014-779 of July 8, 2014. All orders are invoiced and payable in euros regardless of the origin of the order. As an exception to these terms and conditions, the price of subscriptions to metropolitan France includes shipping costs. The discounts indicated for subscriptions are calculated on the basis of the sale price per issue for metropolitan France.
1.2 - In case of an order to a country other than metropolitan France, the customer is considered as the importer of the product(s) concerned. For all products shipped outside the European Union and DROM-COM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not of the spring of the Editions C.Grange. They will be charged to the customer and are his responsibility, both in terms of declarations and payments to the authorities and / or competent bodies of the country. We advise the customer to inquire about these aspects with the local authorities.
1.3 - Editions C. Grange reserves the right to modify its prices at any time, but the products and subscriptions will be invoiced on the basis of the prices in force at the time of the registration of the orders, subject to availability of the products. Editions C.Grange guarantee to maintain the price of your subscription throughout its duration, regardless of any increase in magazine prices.
1.4 - The products remain the property of Editions C. Grange until full payment of the price.
Article 2 - You can also order by phone at +33 (0) 6 33 92 54 11 from Tuesday to Friday from 10am to 1pm, French time. The contractual information is presented in French language and will be the object of a confirmation taking again this contractual information at the latest at the time of the validation of the order.
Article 3 - Validation: you declare to have acknowledged and accepted the present general conditions of sale before placing your order. The validation of your order is therefor implies the acceptance of these general conditions of sale. Unless proven otherwise, the data recorded by Editions C.Grange constitute the proof of all transactions made by Editions C.Grange with its customers.
Article 4 - Availability : Editions C. Grange is a retailer and does not sell in large quantities the proposed products. Consequently, Editions C.Grange reserves the right to refuse orders for the same product in large quantities, starting from 5 identical items. The offers of products are valid as long as they are visible on the site, within the limits of available stocks, except for promotional operations mentioned as such on the site. In the event of unavailability of product after placing your order, we will inform you by e-mail. Your order will be shipped without the missing reference and the amount of this article will be credited to you.
Article 5 - Delivery
5.1 - General : the products are delivered to the delivery address that you have indicated during the ordering process. The average delivery time is 8 days after receipt of your payment. In case of payment by check, the order will be shipped after collection by us. In case of multiple orders and in case of unavailability of products from our suppliers, Editions C. Grange Editions reserves the right to split the shipments.
Within the framework of special operations such as "shipping costs at 0.01 €" or "free delivery" (valid only for a shipment in France), Editions C. Grange reserves the right to choose the shipping method. Grange reserve the right to choose the carrier according to the total weight of the order. From 3kg and more, the shipment will be made in tracked parcel.
Article L216-1 and following of the Consumer Code (Ordinance No. 2016-301 of March 14, 2016 on the legislative part of the Consumer Code) establishes the obligation for the professional to deliver the goods purchased by Internet on the date indicated in its commercial offer. In the absence of indication of a delivery date, the professional is obliged to deliver at the latest within 30 days from the order.
5.2 - Reservations: you must notify the carrier and Editions C. Grange of any reservations about the delivered product (for example: damaged package, already opened...). According to the cases defined in the article 9 below, you can profit from the conditions of exchange and refunding envisaged with this article.
Article 6 - Payment
The payment of your purchases is made :
- by credit cards: Carte Bleue, Visa, Eurocard, MasterCard.
- by phone, by placing your order and communicating your credit card number to 00 33 (0)6 33 92 54 11
- by check to CGR Réalisations, accompanied by the order form that you will have previously printed.
The card is debited at the time of the order. In case of payment by check, it must be issued by a bank domiciled in metropolitan France or Monaco. The check is cashed upon receipt. The check is to be sent within 2 working days following your order validation to Editions C. Grange, 6 rue du Brésil 45000 Orléans France.
Article 7 - Security Our site is subject to a security system. In partnership with Cybermut Groupe CIC, your payment benefits from the SSL (Secure Socket Layer) encryption process, one of the most widespread on the Internet. Transactions are made in complete security on the CIC Group server and all your data (name, first name, credit card number, expiration date, cryptogram...) are encrypted and inaccessible during the transaction.
Article 8 - Satisfaction or your money back - Right of withdrawal
8.1 - In accordance with the legal provisions in force, you have a period of 14 clear days from the receipt of your products - other than subscriptions - to exercise your right of withdrawal from Editions C. Grange without having to justify your reasons or pay a penalty. If the 14-day period expires on a Saturday, Sunday or holiday, it is extended to the next business day. If the right of withdrawal is exercised within the above-mentioned period, only the price of the product(s) purchased will be refunded. Moreover, no costs can be asked to the consumer for the replacement, the repair, the resolution or the reduction of the contract. Indeed, the article L217-11 of the Consumer Code states that "the application of the provisions of articles L. 211-9 and L. 217-10 takes place without any cost for the buyer". Returns must be made in their original condition and complete (packaging, accessories, instructions...), allowing their remarketing in new condition, and accompanied by a copy of the purchase invoice for an optimized management. After communication of your decision to exercise your right of withdrawal within this period of 14 days, you have another period of 14 days to return the products concerned by the withdrawal. Example of a letter to write to exercise the right of withdrawal: To the attention of Editions C. Grange e-mail : cgr.realisations@xernet.com "I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below: Ordered on (*)/received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only in case of notification of this form on paper): Date : (*) Delete as appropriate. Send this letter by registered mail with acknowledgement of receipt to Editions C. Grange - 6 rue du Brésil 45000 Orléans, France.
8.2 - Products excluded from the right of withdrawal: in accordance with the regulations in force, the right of withdrawal cannot be exercised for audio or video recordings or computer software unsealed by the customer. It is also recalled that, in accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of newspapers, periodicals and magazines. Any subscription taken out cannot be cancelled before its term. You also acknowledge that no withdrawal period is applicable to the sale of dematerialized or digitized books or works, as a unit (i.e., not a subscription), the sending of link(s) allowing the download of digital file(s) being, by nature, irreversible. Also, you understand that your order of deliveriesres ou d’ouvrages dématérialisés ou numérisés sera réputée ferme dès sa confirmation et ne pourra donner lieu à aucun échange ou remboursement.
8.3 - Return address : Editions C.Grange- Customer service - 6 rue du Brésil 45000 Orléans-France.
Article 9 - Conformity of the products Editions C. Grange undertakes to reimburse or exchange products that are apparently defective, damaged or do not correspond to your order. In this case, we thank you to make a detailed statement in writing and to send us back the product(s), after our agreement. Editions C.Grange will proceed, at your choice, to the exchange or refund of the product(s). The time limit of the action in guarantee of conformity is prescribed by 2 years as from the delivery of the good. After this period, the products delivered will be deemed to be in conformity and accepted by the customer, and Editions C.Grange reserves the right to refuse the exchange, the credit note or the refund. The article L211-7 of the Code of the consumption stipulates that " the defects of conformity which appear within a period of twenty-four months as from the delivery of the good are presumed to exist at the time of the delivery, except contrary proof ".
Article 10 - Refunds
Thanks to the Consumer Law, the refund is made within a maximum of 14 days after the customer has exercised his right of withdrawal from the professional or found a manufacturing defect in the product. Article L121-21-4 of the Consumer Code states that "when the right of withdrawal is exercised, the professional is required to reimburse the consumer for all sums paid, including delivery costs, without undue delay and no later than fourteen days from the date on which he is informed of the consumer's decision to withdraw. The reimbursement will be made on the proposal of Editions C.Grange by crediting the customer's bank account or by bank check addressed to the name of the customer who placed the order and to the billing address. No cash on delivery will be accepted, whatever the reason.
Article 11 - Customer service
For any information or question, to place an order, to follow up on an order, to exercise the right of withdrawal or to make use of the guarantee, our customer service is at your disposal at +33 (0) 6 33 92 54 11 from Tuesday to Friday from 10 am to 1 pm, French time.
Article 12 - Intellectual property
12.1 - All the contents as well as all the pages of the site, the texts, comments, works, illustrations, works and images reproduced or represented on the sites belonging to Editions C. Grange are strictly reserved under copyright law as well as under intellectual property law and for the whole world. For this reason and in accordance with the provisions of the Code of the intellectual property, only the use for a private use, subject to provisions different even more restrictive from the Code of the intellectual property, is authorized. Any reproduction or representation, in whole or in part, of the sites or of all or part of the elements found on the sites is strictly forbidden.
12.2 - The corporate names, brands and distinctive signs reproduced on the sites belonging to "Editions C. Grange" are protected under the trademark law. The reproduction or representation of all or part of one of the above-mentioned signs is strictly forbidden and must be subject to prior written authorization from the owner of the brand.
Article 13 - Personal data
13.1 - The personal information and data concerning you are necessary for the management of your order and our commercial relations. In accordance with the European regulation on data protection and the French law on data processing, data files and individual liberties of January 6, 1978, modified by the law on the protection of personal data of June 20, 2018, you have the right to access, rectify, portability, and deletion of personal data concerning you. You just have to write to us by mail to Editions C. Grange, 6 rue du Brésil 45000 Orléans France or by email to clubdeslecteurs@editionscgrange.com indicating your name, first name, email address and if possible your customer reference. In order to avoid any usurpation of identity, we may ask you to attach to your request any document allowing to prove your identity. An answer will be sent to you within 1 month following the reception of the request. Depending on your choices made when creating or consulting your account, you may receive offers from our company. Existence of a list of opposition to telephone canvassing: if your telephone number is collected at the time of the creation of your account or the placing of your order, we inform you that your telephone coordinates will be used only for the good execution of your orders or to contact you in order to propose you new services. Without prejudice to the above, in accordance with the legal provisions, you are informed that you can, if you wish, register free of charge on the list of opposition to telephone canvassing: bloctel.gouv.fr. This list applies to all professionals except those with whom you are bound by a contract.
13.2 - The user of the present site is informed that, during their navigation on the Editions C. Grange sites, personal data concerning them may be requested via a form to be filled in. The information and data concerning you are necessary for the management of your order and for our commercial relations. They can be transmitted to the companies which contribute to these relations such as those charged with the execution of the services and orders for their management, execution, treatment and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer you and the information we send you. In accordance with the European Data Protection Regulation and the French Data Protection Act of January 6, 1978, as amended by the Personal Data Protection Act of June 20, 2018, you have the right to access, rectify, portability, and deletion of personal data concerning you. You just have to write to us by mail to Editions C. Grange, 6 rue du Brésil 45000 Orléans France or by email to cgr.realisations@xernet.com indicating your name, first name, email address and if possible your customer reference. In order to avoid any identity theft, we may ask you to attach to your request any document that can prove your identity. An answer will be sent to you within 1 month following the reception of the request. Depending on your choices made when creating or consulting your account, you may receive offers from our company, as well as from companies and brands of our partners. If you no longer wish to receive such offers, you may at any time request that we do so by sending a message to the following address: cgr.realisations@xernet.com Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to indicate your visit to our site. Cookies are only used by CGR Réalisations/Editions C.Grange to improve the personalized service that is intended for you.
13.3 - Facebook Connect or Instagram
The Facebook Connect or Instagram function allows you to connect to our site with your Facebook or Instagram account and discover what your friends have published on the web. When you connect to our site with your Facebook or Instagram account, C.Grange Editions can access certain information that you have entered on these social networks in order to offer you a personalized and social experience. You will be asked for permission to access your profile data and share your activities with Facebook or Instagram. Additional information to that already present on your Facebook or Instagram account may be requested by C. Grange Editions for the purposes of managing the site. Grange for the purpose of managing your orders and our commercial relationship. This additional information is not transmitted to Facebook or Instagram without your express permission. C. Grange Editions' access to and use of Facebook or Instagram data is limited, in particular we only use the data strictly necessary to operate the applications you use. For each application, you are informed of the data used and how it is used, displayed, shared or transferred. The Website also uses social plug-ins from the social network Facebook.com, operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plug-ins can be identified by the Facebook logo. The "Facebook Connect" button on the Website offers you the possibility to register and log in to the Website using your Facebook user data. By activating the Facebook Connect or Instagram button, you expressly consent to the retrieval of your Facebook user data and the transmission of information and to the publication of your activities on the Website on your Facebook profile. After registering with Facebook Connect and when accessing the Website, your browser establishes a connection with the Facebook servers. The content of the plug-in is transferred directly to your browser, which then integrates it on the Website. If you are logged into Facebook, Facebook may attribute your visit to your Facebook account. If you do not want Facebook to collect data about you through the Website, you must log out of Facebook before visiting the Website. For more information about the purpose and scope of data collection and how data is further processed and used by Facebook, as well as your rights and optional privacy settings, please see Facebook's Privacy Policy at: www.facebook.com/policy.php
Article 14 - Responsibility The proposed products are in conformity with the French legislation in force. The responsibility of Editions C.Grange cannot be engaged in case of non-respect of the legislation of the country where the product is delivered (for example in case of ban of a title...). It is up to you to check with the local authorities the possibilities of importing or using the products or services you plan to order. The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you wish additional information, do not hesitate to contact us at +33 (0) 6 33 92 54 11 from Tuesday to Friday from 10 am to 1 pm, French time. Editions C. Grange is not responsible for the content of sites to which hyperlinks may be made from the sites mentioned at the beginning of these general conditions.
Article 15 - Applicable law - Litigation The present general conditions are subject to French law and expressed in French language. In the event of a dispute, the court of Orléans shall have sole jurisdiction.
Article 16 - Google Analytics
The Editions C.Grange website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.